Quality Assurance

Quality and Performance Management

City Care Cleaning's aim is:

"To bring all our existing and potential clients a well managed and cost effective cleaning service, this exceeds customer expectations". In order to achieve this we implement management systems, which are both effective and professional, and we constantly, look at developing our employees at all levels. Within this section we aim to demonstrate the Quality Management Systems, which we will implement on all of our contracts.

Contract Quality Plan

A detailed Contract Quality Plan will be developed upon contact award and submitted for approval.

This will establish:

  • Our clients Nominated Representative
  • City Care Cleaning Structure
  • Lines of Communication
  • Quality Management System and Review Procedures
  • Resource Planning
  • Health & Safety
  • Suppliers

Site Packs

In order to successfully implement our Contract Quality Plan, we have to ensure that the aims and objectives are communicated at all levels. We will maintain a documented system on the site as a means of ensuring the service provided conforms to specified requirements.

A site pack will be developed which details how we will operate and monitor the services. Our Managers and Supervisors use this as a tool for induction and monitoring purposes. At all times, this site pack is accessible to your selves.

The following information will be contained in the Site Pack.

  • Contact Telephone Number
  • Contract Quality Plan
  • Quality Policy Statement
  • Health & Safety Policy
  • Health & Safety Booklet
  • Risk Assessments for the relevant activities
  • COSHH Data Sheets for relevant products
  • Cleaning Work Schedules
  • Accident Book
  • Cleaning Procedure Cards

Monitoring of Standards

To monitor the standards of cleaning achieved we will introduce our Cleaning Inspection Checklist. The building will be completely inspected at a minimum of monthly intervals. Completed inspection forms are submitted to our West London office for review.

The ratings for inspection will be as follows:

  • Exceeds requirements of specification
  • Meets all requirements
  • Cleaned but not to requirements
  • Not cleaned but should have been

Site Communications Book

We will allocate a site communications book to record every aspect of the contract operation. This will be located at a point designated by you. It will ensure that complaints and requests are dealt with quickly and efficiently, and action taken will be recorded in the book at all times.

Your representatives will record any non-conformances for City Care Cleaning to rectify the next working day or within a reasonable time period.

Similarly, City Care Cleaning employees will utilise the book to record items requiring attention.

Contact Us

West London Office
City Care Cleaning
Rockware Business Centre
5 Rockware Avenue
Greenford
Middlesex UB6 0AA

Tel      : 01494 442 092
Fax     : 020 8578 1758
Email : info@citycarecleaning.co.uk

"City Care Cleaning was very professional in their approach to the tender and offered a tailor made office cleaning programme to our site. TUPE was handled successfully whilst maintaining a first..." More...

"We have used City Care Cleaning for contract cleaning services for over 4 years and during that time we have found them to be professional and competitive." More...

"We have contracted City Care Cleaning to clean our offices on a daily basis and have been very impressed with the service and also very happy with their staff." More...

"City Care Cleaning has worked consistently with us to determine the overall office cleaning provision in all of our branches and to recruit and retain quality reliable staff.." More...

"City Care Cleaning is the best contract cleaning company I have dealt with in my entire career. They care for the clients and work as a team to achieve our office..." More...

"We have been using City Care Cleaning services for nearly a year now. So far we have been very pleased with the quality and the standard of the office cleaning service." More...

"We have used City Care Cleaning for contract cleaning services for over 4 years and during that time we have found them to be professional and competitive." More...

"City Care Cleaning has been responsible for our School cleaning for over 3 years and we are very happy with their day to day cleaning services." More...

"I am very happy with the school cleaning service provided by City Care Cleaning. Our school is cleaned everyday to a high standard by reliable operatives who take pride in their work." More...

"Staff provided by City Care Cleaning are uniformed, reliable, punctual and CRB checked. Head office staff takes a personal interest in the contract and ensure standards are being well maintained within the school." More...

"I have to say I am delighted by the standard of cleanliness in our school. There has been a marked improvement since we contracted out our cleaning services to your company..." More...